Sharpening Service Mail Order Terms


Shun, Global, MAC, Henckels Twin Cermax/Miyabi, Tojiro Zen, & Aritsugu knives shall not be hand sharpened

 

All listed prices are for sharpening of undamaged blades (i.e. no edge nicks or broken tips). For tools that require blade reconditioning and/or reshaping there will be an additional charge added to the listed price.

 

Please note any additional repairs (i.e.- nicks, chips, broken tips,etc.) that your tools may need taking care of at the time of shipment. Doing so will ensure delays are kept to a minimum.

 

 Some serrated knives can be sharpened while others can not. For those knives that can be sharpened, we will re-serrate to bring the tips of the teeth back to "pointy" as well as sharpen the inside gulley (or valley) between the teeth. All other serrated knives will receive only a quick tip sharpening. For those knives that can not be sharpened there will be no charge.

 

 

 We do not sharpen folding knives, hunting knives, daggers, machetes, axes, hatchets, or fantasy knives.

 

In the event that a tool is found to be beyond our capabilities, of either sharpening and/or repairing, we will simply return this tool back to you. Return shipping costs are the customer’s responsibility.

 

 

 Please mention any special requirements that you may have as we’ll be happy to accommodate you where we can.

 

 We accept Paypal, MasterCard, Visa, Discover, & American Express

 

We DO NOT accept personal checks

 

We reserve the right to refuse work for any reason.

 

 

Return shipping -  your tools will be return shipped using USPS Mail only. Return shipping costs are the responsibility of the customer. Shipping will be billed based on actual costs. Insurance will be provided upon customer request only. Customer must indicate the amount of insurance required. Please ensure that you indicate on the mail order form how much (if any) coverage your tools will require for return shipment. If no insurance coverage is selected then no insurance coverage will be provided. D&R Sharpening Solutions and/or JapaneseKnifeSharpening and/or Martell Knives assumes no liability for uninsured packages. Insurance is the customer’s responsibility.

We recommend that you insure your tools when sending them to us.

D&R Sharpening Solutions, JapaneseKnifeSharpening, and/or MartellKnives will not be held responsible for missing or damaged shipments.

 

*INTERNATIONAL CUSTOMERS may wish to contact us regarding shipping costs prior to sending us your knives.

 

Instructions for shipping

Wrap each knife/cleaver blade in newspaper, cardboard, bubble wrap, or if possible - use a knife sheath. 

Pack the items (tools) into a sturdy box filled with folded newspaper, plastic peanuts, or bubble wrap. Care should be used to ensure that knives do not move at all during shipment. Movement can damage expensive tools and possibly injure package handlers. Please remember this when packing up your pointy items to be mailed. All packing sent will be, if possible, re-used when we ship your tools back to you.

NOTE - If insufficient packaging is sent to us we will not ship your items back in the same package. We will repack with new packing material and/or box and will charge you for this additional service if necessary.

If sending knives, Do Not label the box as such. People are very knife nervous these days so labeling the box as containing “knives” will only serve to add possible unnecessary complications to your mailing task.

 

If paying by Paypal simply send the tools to us including the (filled out) order form and we will send you an invoice once the work is complete.

Similarly, if you're paying with Paypal and are uncertain as how to fill out the order forms, simply send the tools to us and we will fill it out for you. Then we will send you an invoice for the appropriate payment amount at the time of job completion.